"Installing Agent failed with error code: 1618" occurs when attempting to install Backup Exec Windows Agents

Problem

When attempting to install Backup Exec System Recovery (BESR) Management Control on a client system the error below is generated.

Error

Installing Publisher failed with error code: 1618

Environment

Windows based environment.

Cause

Issue can occur if multiple instances of MSIEXEC.EXE is running.

Solution

 

End process all

MSIEXEC.EXE

processes in the Windows Task Manager and attempt the management control install again

. If issue persists, reboot the system before next install attempt.

Reverse DNS does not Match SMTP Banner

1.    Open EMC Server Configuration, Hub Transport - Your Default Receive Connector, right click it to view the properties.

2.    Type your mail.domain.com in FQDN blank like below snapshot:

3.    Make sure Exchange Authentication is not enabled, click Apply – OK.

4.    Restart the Microsoft Exchange Transport Service in services.msc

5.    Issue should be resolved now-